Get Support 7 Days A Week
Thanks for making us a success since 2014! Below are common FAQ so please read to see if the info you need is on here.
Our NEW website – March 15, 2022, we updated our site. Only orders from this date will show. Past orders are no longer available. You will create a new account during checkout. You’ll have to create a Fitness Professional Profile to place an order. All accounts are manually reviewed for accuracy & ready immediately!
No Refunds or Credits – This applies to all downloads and CDs. 100% warranty is available for a year. If you accidentally order “duplicate or qty error” store credit is allowed.
One Code Everyday – We now have the best new low prices around & only 1 code. Get all our hot new mixes for less when you use this code. See discount on Main Page or in Emails. Use code: CLUB32MIX
Online orders PayPal – If you do not like PayPal you can order manually via Email via Square. Just email me with your list/bpms.
Account Downloads. You are allowed 3 times – but – they expire in 10 days so please download and save to flash drive in case you need years from now. Example: New PC, Phone, Device.
Android Users. You can always get a Single Long Play MP3. This offer is FREE for all $18 mixes – or – for orders of $35 or more for our ON SALE titles. This offer is manually done for you usually within 24-48hrs. Place your request in the “Message Box” during checkout. If you are not sure feel free to email questions before ordering.
New Computer or phone. If your computer crashes or you get a new phone or device, please download right after ordering and save to flash drive in case you need years from now. We may not keep copies past one year as mixes discontinue.
Shipped CDs. We offer CDs on many new mixes. Just select CD from dropdown and we’ll burn you a copy on a quality CD and note the Mix Name & BPM. All are CD OnDemand and have CD quality audio and replacement options.
Awesome Warranty (CD & Downloads)
Please check your CDs or Downloads within 7 days! Let me know asap so I can fix any issues. After 14 days we no longer support orders.
CD VERSION: We no longer offer Free replacements. If your CD is not working due to heavy scuffs, scratches and heavy wear, you can order replacements for $9 each + shipping if we stock/have the master file. Some older titles are discontinued. Email images of your CD front and back and we will reply.
DOWNLOADS: Please make sure to download, backup and save your files immediately after ordering to flash drive – forever – in case you need it.
7 Day Warranty. Please check your mix and let me know of any issues within the 7 days of receipt of your order.
Got questions that are not listed?
Drop an email below. Thank you.